Based on 55 reviews
00:07 02 Jun 20
It feels so good to find an honest repair shop! Today I took my vehicle to Brownies because I bought a new battery and was told that it needed a new alternator. I also asked them to check the brakes because I thought I heard them scraping. A few hours later, I get a call and am told that my alternator is not bad and my brakes are still good. Long story short, I was expecting a bill around $500-$700, but was only charged @ $130, for the post ends and connections that were replaced.
19:01 02 Apr 20
I have taken our vehicles to get fixed or looked at for an estimate. Matt has been honest and given me better pricing for repairs than most places. These folks here are trustworthy and definitely not like other places. As soon you walk in, they make you feel like part of the Brownie's family. I will continue to take my vehicles here for repairs and continue to recommend Brownie's whenever I can. Thank you all for what you do and for the AWESOME customer service.
22:13 25 Feb 20
Excellent service. They worked with me to prioritize and stage repairs to control my financial impact.
20:55 21 Feb 20
Stay away!! You would not believe the disrespect that this place had for me when I got a state inspection for my truck. After waiting 2 days, $100, I still got a sheet back reporting that I “need” to replace just about everything you can think of. When I called them for clarification, I was met by a condescending grouchy employee who clearly did not want to talk to anyone. NEVER again. EVER. I would rather go to SEARS or anywhere else to get ripped off than here.
21:40 14 Feb 20
Took my Son's '01 Jeep in for a radiator repair. Received excellent service, and very fair pricing. They went above and beyond with additional services including flushing the heater core so that My Son who's in High School "wouldn't have to endure too much cold this winter" for free. Knowledgeable, Courteous, Professional .... We'll be taking all of our vehicles there in the future.
12:39 09 Jan 20
Customer service is amazing! These guys are honest and trustworthy... my autos will always be taken here. I can always count on their knowledge to keep my vehicles in tip-top shape!
03:05 26 Nov 19
Honest and professional.
19:52 08 Oct 19
Great customer service! Stand up guys. Took truck in the morning, had a new wheel bearing not long after lunch. Thanks Mike and team.
14:09 08 Aug 19
My dad has went to mike for over 20 yrs he has a very honest reputation and well-known by the community even if the price is a little steep it's worth them doing the job and will be done right and honest
04:37 26 Jul 19
Very efficient and well priced. Always service my cars here.
11:40 06 Jul 19
Knowledgeable, trustworthy auto repair. Best around Frederick by far. Always a better value than other shops.
00:33 14 May 19
This shop does great work at an awesome price.
22:49 10 Jan 19
This place is an absolute joke. My fiancee brought her car here and Brownies diagnosed and fixed what they claimed the issue was. Charged my fiancee only for us to drive away and the issue to still persist. Took the car for a second and lo and behold, Brownies failed to diagnose bad shocks and a wheel bearing that was in terrible shape. Glad we spent 60 bucks for absolutely nothing. Look elsewhere, take your car to Precision Tune Auto where the mechanics can actually diagnose a critical issue properly. Glad we got a second opinion. It seems like the people in the 5 star reviews went to a completely different mechanic. In fact, when I took my personal vehicle here I had a good experience a few months back. Whatever has happened since then has left an incredibly negative impact on my views on this shop and I will not be returning, unfortunately.
20:27 24 Feb 18
16:32 20 Jan 18
I took my car to get a Maryland inspection. I knew it needed a light fixed and when they inspected it that’s exactly what they told me. They were very honest and I’m glad I googled this shop. They earned a new customer today.
22:11 24 Nov 17
Honest, capable, knowledgeable friendly staff.
17:08 12 Nov 17
Brownies is a trusted shop that I have had the pleasure of working for. I learned much from Mike Blue about customer service and owe my success as a business owner to him and his teachings. Great shop, honest technicians and a job done right!!
15:15 10 May 17
I give them 100 starts, honest, dependable, reasonable. I'll never go anywhere else.